Your account questions, answered.

Thanks for your interest! To apply for an account, please visit the New Account Registration Page.

For stocking dealers (i.e., stores that carry our products), we require a minimum of $1,500 for your opening order and $200 on reorders.

For non-stocking dealers (i.e., customers like interior designers or architects that don't carry inventory), we require a minimum of $500 for your opening order and $200 on reorders.

For our friends in all other countries (other than Mexico and Canada), we require a minimum of $3,000 for your opening order and $500 on reorders.

A $10 minimum fee will be added to all reorders that do not meet the $200 minimum requirement.

We do not allow sales on any 3rd party marketplace platforms (e.g., Amazon, Overstock, Wayfair).

If you would like to sell our products on your own website, please submit an account application. Thank you.

No. We don't offer zip code, radius or territory exclusivity on any of our brands (HiEnd Accents, Paseo Road, Indigo Hill and Stetson Home), and the answer is the same for every account.

We make thousands of items across every style and price point, so stores near each other usually end up with very different floors. We protect your business with MAP pricing, our Price Match Credit Program, and by never sharing your account or pricing with another retailer. Read our Zip Code & Territory Policy.

There are four easy ways to place an order:

1. Place your order online on this website (the most convenient way)!

2. Fax your order to (214) 291-7238

3. Email your order to orders@hiendaccents.com

4. Place an order over the phone by calling us at 972-514-1971 x1

HiEnd Accents will accept dropship orders for an additional charge of $10.00 per order.

Dropship orders can be submitted to orders@hiendaccents.com or placed on our Partner website. Dropship orders cannot be placed over the phone.

All sales are final for dropships. If an item is shipped incorrectly or damaged, HiEnd Accents will make every effort possible to get the correct item to the customer. If an incorrect item is to be returned, HiEnd Accents will issue a return letter and pre-paid shipping label with an RA. Failure to return incorrect items will result in a replacement invoice charge.

We do not automatically add a signature requirement to dropship orders. If you would like to add a required signature to delivery, there will be a $5 fee per box. Please add this to your order when faxed or email in. HiEnd Accents will not be responsible for lost packages.

Dropship orders will be confirmed in writing within 24 hours or 1 business day. Tracking numbers are transmitted via FedEx automatic email notifications. HiEnd Accents is unable to ship to PO boxes, APO and FPO.

Orders are usually processed and shipped within 48 business hours, although they may take longer in extenuating circumstances.

All products are shipped from Irving, TX.

FedEx Ground shipping takes anywhere from 1-3 additional business days to arrive. If you live in a remote region, sometimes it can take more.

In the unfortunate event that you receive merchandise that is damaged or defective, please e-mail the following information to cs@hiendaccents.com so that we can get you taken care of:
1. Invoice number or corresponding PO for the merchandise
2. SKU # of the merchandise in question
3. Brief explanation of the issue
4. Quantity of the defective/damaged items
5. A photograph of the item in question which shows the quality issue or damage

For wholesale and trade customers, all sales are final. We accept returns only for items that arrive defective, damaged, missing or incorrect, and the claim must reach us within 10 days of receipt.

To file a claim, email cs@hiendaccents.com with your invoice number or PO, the SKU, a brief description of the issue, the quantity affected and a photo showing the damage or defect. If the item needs to come back, we'll issue an RA number: mark it clearly on every box, since a return without an RA is refused.

Once approved, we'll either credit your account or send a replacement by standard ground shipping. Dropship orders are final sale as well; if an item ships incorrectly or damaged, we'll get the right item to your customer.

HiEnd Accents requires all customers to follow our MAP (Minimum Advertised Price) Policy. This is the lowest price a customer can publicly sell our products. Our latest MAP list can always be found at the Downloads Center of our Partner website. For any questions about our MAP Policy, please contact mapp@hiendaccents.com.

To receive credit terms, please email accounting@hiendaccents.com for a Credit Application.

HiEnd Accents has the right to decline any account for credit terms at its sole discretion.

Email us at cs@hiendaccents.com and we'll get you taken care of!

All of our merchandise come with care labels and/or washing instructions attached on the product. Please refer to the washing instructions included with each product.

Please refer to the individual item page. If you have any additional questions, please contact us at cs@hiendaccents.com.

A duvet cover requires an insert, such as one of our cozy down or down alternative inserts.

A comforter comes pre-filled, adding convenience but limiting some flexibility in selecting your own insert.

A bedding set is what we call our collections that offer both a duvet and comforter option. Our customers love these styles so much that for many of our product lines, we decided to offer it in both flavors!

We are the same company! Paseo Road is our rustic living brand, launched in Summer 2022.

On each product page, you will see whether a product is branded as HiEnd Accents or Paseo Road.