TERMS AND CONDITIONS

 

New Accounts

All new accounts are subject to approval by HiEnd Accents. In order to maintain a healthy dealer network and protect our customers, we reserve the right to decline any account at our discretion. All accounts will be reviewed periodically. Opening accounts must be prepaid by credit card. Credit terms may be requested for future orders and require a satisfactory credit check.

 

Order Requirements

For stocking dealers (i.e., stores that carry our products), we require a minimum of $2,000 for your opening order and $300 on reorders.

For non-stocking dealers (i.e., customers like interior designers or architects that don't carry inventory), we require a minimum of $1,000 for your opening order and $300 on reorders.

For our friends in all other countries (other than Mexico and Canada), we require a minimum of $3,000 for your opening order and $500 on reorders.

A $20 minimum fee will be added to all reorders that do not meet the $300 minimum requirement.

In order to keep an account active with us and enjoy preferential pricing, we require an annual order minimum of $5,000 for stocking dealers and $2,000 for non-stocking dealers. If your account falls beneath the annual order minimum, you can reactivate your account with another opening order.

 

Placing An Order

Orders must be emailed to orders@hiendaccents.com, placed over the phone or placed on our Partner website (access will be provided after approval of account).

HiEnd Accents reserves the right to reject any orders based on current creditworthiness or past due account status.

 

Credit Terms

To receive credit terms, customer must complete a Credit Application after having an active account for 12 months, unless otherwise agreed upon. The credit approval process may take up to 6 weeks. HiEnd Accents has the right to decline any account for credit terms at its sole discretion.

 

Dropship Orders

HiEnd Accents will accept dropship orders for an additional charge of $10.00 per order.

Dropship orders will be confirmed in writing within 24 hours or 1 business day. Tracking numbers are transmitted via FedEx automatic email notifications. HiEnd Accents is unable to ship to PO boxes, APO and FPO.

 

Show Orders

Orders placed at a show are assessed a 15% deposit. All orders placed at Trade Shows are considered final orders and cannot be cancelled or changed.

 

Shipping and Will-Call Terms

All shipments are FOB Irving, TX 75038. We reserve the right to use our own discretion as to the carrier to be used on any shipment. All efforts will be made to use the most cost-effective shipping method, with FedEx being our preferred carrier.

A restocking fee of 20% will apply to any orders that are refused, as well as any will-call orders that are not collected after 5 business days. Customers will be responsible for all freight costs for refused orders.

 

Backorders

Every effort is made to ship your order as quickly as possible, but occasionally items are backordered. As soon as items become available, they are shipped without notice. Backorders less than $100.00 or older than 9 months will be canceled. If you have any instructions regarding backorders, please indicate when the order is placed.

 

Merchandise / Shipment Shortage

Any shortage claims need to be filed with HiEnd Accents within 10 days of receiving goods by sending an email to cs@hiendaccents.com. Any claims not received within 10 days of receipt shall not be honored by HiEnd Accents.

 

Returns

HiEnd Accents will only accept returns for defective or incorrect items shipped within 10 days of receipt of merchandise. Should you need to return any product, please contact HiEnd Accents first to get an RA number. Customer must email an image of the defective/damaged item for approval. When submitting a return, the RA packing list and RA number must be clearly marked on all boxes. Any return without an RA number issued by HiEnd Accents will be refused. Appropriate credit for returns is issued after receipt and inspection of the merchandise.

 

Internet Sales

The sale of merchandise from HiEnd Accents on the internet is strictly prohibited without the express written authorization of HiEnd Accents.

In order to protect, maintain and preserve the quality image associated with our brand, we prohibit any use, display, presentation, sale and offer for sale or promotion of any of our products or reproductions on the internet without express written authorization of HiEnd Accents.

 

MAP Policy

HiEnd Accents requires all customers to follow our MAP (Minimum Advertised Price) Policy. This is the lowest price a customer can publicly sell our products. Our latest MAP list can always be found at the Downloads Center of our Partner website. For any questions about our MAP Policy, please contact mapp@hiendaccents.com.

 

Pricing

While HiEnd Accents strives to provide accurate product and pricing information, pricing or typographical errors may occur from time to time. In the event that an item is listed with incorrect pricing information, HiEnd Accents will contact you for further instructions. HiEnd Accents is under no obligation to fill and ship any orders with erroneous pricing.

 

Payment

First orders are accepted on a prepaid or credit card basis only.

Net terms can be applied after the first order. A satisfactory credit application is required. Any past due balance will be assessed an annual finance charge of 18%. Future in-house orders will not be released for shipment until all past due balances are paid in full, including finance charges.

 

Product Information

Textile products may be fabricated from different dye lots. Occasionally, you may see slightly different fabric colors for the same style from one textile to another. Our measurement tolerance on most items is +4”/-2”.

 

Updated on 01/03/2022