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TERMS AND CONDITIONS
First Time Customers
Welcome to HiEnd Accents. In order to set up your account, we need you to submit a completed New Account Application Form and a Resale Certificate. Please print and submit by fax to 214-291-7238 or by email to kEncEmailtbmftAijfoebddfout/dpn. Please allow 3-7 business days for account approval. Opening orders must be prepaid. We accept all major credit cards. Using a credit card will expedite your shipment. If prepaid by check, please allow two weeks for check clearance.
Designer/Non-Stocking U.S. Accounts: $500.00 opening order.
Stocking U.S. Accounts: $1,000.00 opening order.
Minimum re-order: $100.00.
Under-minimum reorder charge: $10.
Mexico and Canada Accounts: $1,000.00 opening order. Minimum re-order: $300.00.
International Accounts (excluding Mexico and Canada): $2,500.00 opening order. Minimum re-order: $300.00.
Any accounts with no activity in the previous 12 months will require a new minimum opening order.
Net 30 Terms on Approved Credit
The HiEnd Accents Credit Application must be signed and completed in its entirety. Please submit by fax to 214-291-7238 or by email to kEncEmailbddpvoujohAijfoebddfout/dpn. We require six trade references and one bank reference. Customers that have been in business for less than one year require a minimum waiting period of 6 months from the first order prior to consideration for net payment terms. Any account inactive for over 12 months must submit new credit references.
Shipping and Damage or Shortage Claim
Getting your order on its way to you is our number one goal. We expect to ship your order within 3 business days. All merchandise is shipped FOB Irving, TX. Standard FedEx Ground shipping rates apply to all domestic orders, unless otherwise specified. Freight carrier is subject to change without notice. Please inspect all shipments immediately upon arrival. Please contact us by phone at 972-484-2996 or by email at kEncEmaildtAijfoebddfout/dpn within 7 days of any damaged/defective/shortage shipments. Be sure to retain the merchandise and its original shipping cartons to verify your claim.
Refused shipments are subject to a 20% restocking fee and the customer will be responsible for all freight costs.
Backorders will be created for items unavailable at the time of shipping. HiEnd Accents will automatically ship backorders or partial orders as products become available unless otherwise stated on the order or account. Shipping will be charged on all backorders.
We strive to process and ship orders and quickly as possible. You may cancel your order and receive and a full refund provided your order has not been shipped. Cancellation requests may be sent via email to kEncEmailpsefstAijfoebddfout/dpn and will be approved as applicable and/or a service representative will call you to discuss. As needed, representatives are able to assist with urgent order adjustments and cancellation requests. Representatives may be reached at 972-484-2996. All cancellations must be approved by the Seller.
You may place your order several different ways: via our website at partner.hiendaccents.com; by calling us at 972-484-2996; by emailing us at kEncEmailpsefstAijfoebddfout/dpn; by faxing us at 214-291-7238; or by EDI 850.
While HiEnd Accents strives to provide accurate product and pricing information, pricing or typographical errors may occur. In the event that an item is listed with incorrect pricing information, HiEnd Accents will contact you for further instructions. HiEnd Accents is under no obligation to fill and ship any orders with erroneous pricing.
The Wholesale Price List is for stocking dealers. Designer/Non-stocking dealers pricing may vary.
Please contact a sales representative at 972-484-2996 for additional information.
Prices and availability are subject to change without notice.
Minimum Retail Prices
HiEnd Accents requires all customers to adhere to our MAP (Minimum Advertised Price) policy. For details about our MAP policy contact your sales representative at 972-484-2996.
Returns and Exchange
All sales are final; there are no returns or exchanges.
HiEnd Accents will accept returns and exchanges only for defective or incorrect items.
Please contact Customer Service by phone at 972-484-2996 or by email at kEncEmaildtAijfoebddfout/dpn for return authorizations (RA). An RA number will be issued for return. Any return without an RA number will be refused. No credit will be issued or adjustment will be made until the authorized return is inspected and determined to be in stated condition. Handcrafted items may have minor variations in dye lot, stitching and size. These variations are not considered to be defective.
Other Important Information
Failure to pay open invoices by the due date may result in the suspension of net term privileges.
Invoices 90+ days past due will be turned over for collection.
Any changes made to orders may result in shipping delays. Any changes must be in writing.
All credits will be issued to the original method of payment.
Some designs may have pattern matching issues due to different dye lots.
Actual colors may be more vivid and patterns may be more detailed than pictured.
Textile products may be fabricated from different dye lots. Occasionally, you may see slightly different fabric colors for the same style from one textile to another.
Our measurement tolerance is +4”/-2”