TERMS AND CONDITIONS

First Time Customers

Welcome to HiEnd Accents. In order to have your account created, please submit completed New Account Application and Credit Card Authorization forms. Texas customers must also submit a valid Resale Certificate. Please print and submit by fax to 214-291-7238, or scan and email to sales@hiendaccents.com. Please allow 2-5 business days for account approval. Opening orders must be prepaid. We accept all major credit cards. If prepaid by check, please allow two weeks for check clearance. Upon validation of business qualifications and payment authorization, stocked items will generally ship within 72 hours. We are unable to guarantee stock availability until a sales order is confirmed with a valid method of payment.

Minimum Orders

Designer/Non-Stocking U.S. Accounts:  $500.00 opening order.
Stocking U.S. Accounts: $1,000.00 opening order.
Minimum re-order: $100.00.
Under-minimum re-order charge: $10.

Mexico and Canada Accounts: $1,000.00 opening order. Minimum re-order: $300.00.

International Accounts (excluding Mexico and Canada): $2,500.00 opening order. Minimum re-order: $300.00. 

Accounts with no activity in the previous 12 months will require a new minimum opening order.

Orders shipped to a 3rd-party address are subject to a $10.00 drop-ship fee.


Net 30 Terms on Approved Credit

The HiEnd Accents CreditApplication must be signed and completed in its entirety. Please submit by fax to 214-291-7238 or by email to accounting@hiendaccents.com. We require six trade references and one bank reference. Customers that have been in business for less than one year require a minimum waiting period of 6 months from the first order prior to consideration for net payment terms. Any account inactive for over 12 months must submit new credit references.

 

Shipping and Damage or Shortage Claim
Getting your order on its way to you is our number one goal. The average ship time is within 3 business days. All merchandise is shipped FOB Irving, TX. Standard FedEx Ground shipping rates apply to all domestic orders unless otherwise specified. The freight carrier is subject to change without notice. Please inspect all shipments immediately upon arrival. Please contact us by phone at 972-484-2996 or by email at cs@hiendaccents.com within 7 days of any damaged/defective/shortage shipments. Be sure to retain the merchandise and its original shipping cartons to verify your claim.

Refused shipments are subject to a 20% restocking fee and the customer will be responsible for all freight costs.

Backorders
Backorders will be created for items unavailable at the time of shipping. HiEnd Accents will automatically ship backorders or partial orders as products become available unless otherwise stated on the order or account. Shipping will be charged on all backorders. Not applicable for Hawaii, Alaska, or International accounts.

Canceling Orders
We strive to process and ship orders and quickly as possible.  You may cancel your order and receive and a full refund provided your order has not been shipped.  Cancellation requests may be sent via email to orders@hiendaccents.com and will be approved as applicable and/or a customer service representative will call you to discuss.  As needed, representatives are able to assist with urgent order adjustments and cancellation requests.  Representatives may be reached at 972-484-2996. 

Placing Orders
You may place your order several different ways: via our website at partner.hiendaccents.com; by calling us at 972-484-2996; by emailing us at orders@hiendaccents.com; by faxing us at 214-291-7238. We accept payment by check, wire transfer, or major credit cards (Visa, MasterCard, American Express, Discover).  Orders placed by credit card will be charged at the time of shipment.  Will-call pick up is located at 3301 Skyway Circle S, Irving, Texas, 75056.  Our ours of operation are Monday through Friday, 9 am - 5 pm CST, excluding holidays.

Pricing
While HiEnd Accents strives to provide accurate product and pricing information, pricing or typographical errors may occur. In the event that an item is listed with incorrect pricing information, HiEnd Accents will contact you for further instructions. HiEnd Accents is under no obligation to fill and ship any orders with erroneous pricing.

Stocking dealers receive wholesale pricing and non-stocking dealer pricing is 35% off retail. 
Please contact a sales representative at 972-484-2996 for additional information.
Prices and availability are subject to change without notice. 

Minimum Retail Prices
HiEnd Accents requires all customers to adhere to our MAP (Minimum Advertised Price) policy. For details about our MAP policy contact your Customer Service at 972-484-2996.

Returns and Exchange
All sales are final; there are no returns or exchanges.
HiEnd Accents will accept returns and exchanges only for defective or incorrect items.
Please contact Customer Service by phone at 972-484-2996 or by email at cs@hiendaccents.com for return authorizations (RA). An RA number will be issued for the return. Any return without an RA number will be refused. No credit will be issued or adjustment will be made until the authorized return is inspected and determined to be in stated condition. Handcrafted items may have minor variations in dye lot, stitching, and size. These variations are not considered to be defective. Authorized returns determined to be non-defective by HiEnd Accents are subject to a 20% restocking fee. Original and return shipping charges are not eligible for a refund or credit.

Other Important Information
Failure to pay open invoices by the due date may result in the suspension of net term privileges. 
Invoices 90+ days past due will be turned over for collection.
Any changes made to orders may result in shipping delays. Any changes must be in writing.
All credits will be issued to the original method of payment.
Actual colors may be more vivid and patterns may be more detailed than pictured.
Textile products may be fabricated from different dye lots. Occasionally, you may see slightly different fabric colors for the same style from one textile to another.
Our measurement tolerance is +4”/-2”