Frequently Asked Questions

HOW DO I APPLY FOR AN ACCOUNT?
Accounts can be opened for retailers and design professionals in the Home Furnishings, Decorative Accessories, and Gift industries. 

HiEnd Accents requires minimum opening order of $500. To apply for an account, please fill out the form here and we'll get back to you in short order!


HOW DO I PLACE AN ORDER?
There are four easy ways to place an order: 

  1. Place an order online on this website (the most convenient way)!
  2. Faxing an order to 972.484.2999 
  3. Email an order to orders@hiendaccents.com
  4. Place an order over the phone by calling us at 866.960.9710

HOW DO I FILE A CLAIM REGARDING DAMAGED OR DEFECTIVE MERCHANDISE?
In the unfortunate event that you receive merchandise that is damaged or defective, please e-mail the following information to cs@HiEndAccents.com:

1. Invoice number or corresponding PO to the merchandise
2. Style number of the merchandise in question
3. Brief explanation of the issue
4. Quantity of the defective/damaged items
5. A photograph of the item in question which shows the quality issue or damage 
  

 

WHAT IS YOUR DROP SHIP POLICY?
To accommodate drop-ship requests, HiEnd Accents charges a $10 drop ship fee in addition to freight.  All drop-ship orders must be in writing.  We do not automatically add signature required to drop-ship orders.  If you would like to add a required signature to delivery, it will be a $5 fee per box.  Please add this to your order when faxed or email in. HiEnd Accents will not be responsible for lost packages.

 

All sales are final for drop ships.  If an item is shipped incorrectly or damaged, HiEnd Accents will make every effort possible to get a correct item to the customer.  If an incorrect item is to be returned, HiEnd Accents will issue a return letter and pre-paid shipping label with an RA.  Failure to return incorrect items will result in a replacement invoice charge.

 

WHAT IS YOUR RETURN POLICY?

Our Return Policy for wholesale customers is as follows:

  1. All s­­­­­ales are final.
  2. For store orders, we will refund or replace defective or damaged merchandise at our discretion if you notify us via e-mail at cs@HiEndAccents.com within 7 days for ceramics and 30 days for all other items. 
  3. If a piece is defective/missing from a set, we will only replace or send the defective/missing piece instead of the entire set.
  4. We do not send replacements for defective/damaged/incorrect items using any expedited service.

WHAT IS YOUR MAP POLICY?
HiEnd Accents has implemented our MAP (Minimum Advertised Pricing) Policy to preserve our reputation for providing our customers with high quality and valued products. Products covered under MAP are available under the Downloads Center on this website.

 

HOW LONG WILL MY ORDER TAKE?
Orders are usually shipped within 24-72 hours, unless requested otherwise. 

DO YOU ALLOW AUCTION-BASED SELLING?
We do not allow our products to be sold auction-wise such as on eBay or Craigslist.

DO YOU CUSTOMIZE BEDDING?
Yes, but only for large orders. Please contact us at sales@hiendaccents.com to discuss!

CAN I REQUEST A SWATCH OF FABRIC?
Of course!  Please contact us at cs@hiendaccents.com to request fabric swatches.

 

I FORGOT MY LOGIN INFORMATION. WHAT SHOULD I DO?
Please contact cs@hiendaccents.com and we will be able to help you with the login process.

 

WHAT PILLOW INSERTS ARE INCLUDED
Duvets and shams require inserts, and those can be found by clicking on this link.